by m.horanin@gmail.com | Jun 17, 2025
What a Cruise Taught Me About UX Research A reflection on my first UX research field study aboard a cruise ship, where I discovered the value of connecting with real users in their own environment. Role & Collaboration Built a business case to gain stakeholder...
by m.horanin@gmail.com | May 3, 2025
Turning a Broken Flow Into a Better Booking Experience How I transformed a frustrating, dead-end search experience into a guided recovery path, encouraging continued user exploration even when their original search results were unavailable. Role & Collaboration...
by m.horanin@gmail.com | May 2, 2025
Merging trip management experiences in one seamless app How I supported the cruise product team in creating a seamless login and onboarding experience by identifying and optimizing a fragmented user journey to reduce friction for new and returning customers....