Case Studies
Each project is a story about solving real problems through research, collaboration, and design. Below, you’ll find a selection of case studies that show how I turn insights into thoughtful, user-centered solutions.
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Merging trip management experiences in one seamless app
How I supported the cruise product team in creating a seamless login and onboarding experience by identifying and optimizing a fragmented user journey to reduce friction for new and returning customers.
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Turning a Broken Flow Into a Better Booking Experience
How I transformed a frustrating, dead-end search experience into a guided recovery path, encouraging continued user exploration even when their original search results were unavailable.
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What a Cruise Taught Me About UX Research
A personal reflection on my first UX research field study aboard a cruise ship, where I gained hands-on experience and discovered the value of connecting with real users in their own environment.